Privacy Policy
Effective Date: [23-May-2026]
At Dr. Dhruv Sharma (“we,” “our,” or “us”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when visiting our website, drdhruvsharma.com, using our services, booking appointments, or communicating with our clinic.
By accessing or using this website, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide, including:
- Full Name
- Phone Number
- Email Address
- Age and Gender (if provided)
- Appointment Preferences
- Medical Concerns or Symptoms shared through inquiry forms
- Any information submitted through contact forms, WhatsApp, email, or telephone conversations
Medical Information
When seeking consultation or treatment, you may voluntarily provide:
- Medical history
- Diagnostic reports
- Imaging studies (X-rays, MRI, CT scans, etc.)
- Treatment history
- Health-related information relevant to your care
Technical Information
When you visit our website, we may automatically collect:
- IP Address
- Browser Type
- Device Information
- Operating System
- Pages Visited
- Website Usage Data
- Referral Sources
- Cookie Information
2. How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Respond to inquiries and consultation requests
- Provide medical advice and treatment-related communication
- Improve patient experience and customer service
- Maintain medical and administrative records
- Send appointment confirmations and reminders
- Improve website functionality and performance
- Comply with legal and regulatory obligations
- Protect against fraud, misuse, or unauthorized access
We only use information for legitimate healthcare, operational, and legal purposes.
3. Patient Confidentiality
We understand the sensitive nature of healthcare information.
All medical information shared with our clinic is treated as confidential and is accessed only by authorized healthcare professionals and staff members involved in providing your care.
We do not sell, rent, or trade patient information to third parties.
4. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website performance
- Understand visitor behavior
- Analyze website traffic
- Enhance user experience
Cookies do not typically identify you personally but help us improve our services.
You may disable cookies through your browser settings; however, some website features may not function properly.
5. WhatsApp, Phone Calls, and Electronic Communication
When you contact us through:
- Telephone
- Website Forms
we may retain communication records to:
- Respond to your inquiries
- Provide consultation support
- Improve service quality
- Maintain records for medical and administrative purposes
Phone calls may be recorded for training, quality assurance, and documentation purposes where permitted by applicable law.
6. Sharing of Information
We may share information only when necessary with:
Healthcare Professionals
- Consulting doctors
- Medical specialists
- Hospitals and diagnostic centers involved in your treatment
Service Providers
- Appointment management systems
- Website hosting providers
- Technology and communication service providers
Legal Authorities
When required by law, court order, government regulation, or to protect legal rights.
All third-party service providers are required to maintain appropriate confidentiality and security standards.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal and medical information from:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
While we strive to protect your information, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
8. Data Retention
We retain personal and medical information only for:
- As long as necessary to provide healthcare services
- Legal and regulatory compliance requirements
- Record-keeping obligations
- Resolution of disputes and enforcement of agreements
When information is no longer required, it is securely deleted or anonymized where feasible.
9. Patient Images, Testimonials, and Educational Content
From time to time, patient photographs, videos, testimonials, or treatment results may be used for educational or awareness purposes.
Such information will only be used after obtaining appropriate patient consent.
Patients may withdraw consent at any time by contacting us.
10. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, maps, and external resources.
We are not responsible for the privacy practices, security, or content of external websites. Users are encouraged to review the privacy policies of those websites separately.
11. Children’s Privacy
Our website and services are not directed toward children under the age of 18 without parental or guardian involvement.
We do not knowingly collect personal information from minors without appropriate consent.
12. Your Rights
Subject to applicable laws, you may have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent for communications
- Request details regarding how your information is used
To exercise these rights, please contact us using the information below.
13. Compliance with Indian Laws
This Privacy Policy is intended to comply with applicable Indian laws and regulations, including:
- Information Technology Act, 2000
- Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
- Digital Personal Data Protection Act, 2023 (where applicable)
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.
Any updates will be posted on this page along with the revised effective date.
15. Contact Information
For questions, concerns, or requests regarding this Privacy Policy, please contact:
Dr. Dhruv Sharma
Website: drdhruvsharma.com
Phone: +91 9650727046
Email: info@drdhruvsharma.com
Clinic Address: Plot no 241-242, Amrita Hospital Road, near Sai Mandir, Sector 87, Neharpar, Faridabad, Haryana 121014
